At RelayMovers, we prioritize transparency and customer satisfaction, offering true, substantial assurance without hidden terms or invisible penalty lines. Our insurance policies are designed to be straightforward and accessible, ensuring you are well-protected throughout your moving experience.

Comprehensive Assurance

Our commitment to providing real protection means we offer tangible solutions, not just hard-to-reach promises. Our coverage includes:

• Replace, Repair, Restore, Compensate: We handle any issues with fairness and sincerity. Whether it’s minor scratches or significant damages, we ensure your items are either repaired, replaced, polished, upholstered, varnished, or restored to their original condition.

Transparent Terms and Conditions

We believe in clear and specific terms and conditions tailored to each service we provide. Here’s how we protect your home and valuables:

• Protective Measures:
• Carpet Protector
• Wooden Floor Protector
• Banister Rail Protection
• Mattress Protector
• Furniture Pads
• Packing Paper
• Disposable Shoe Bags

Items Not Covered

Certain items are excluded from our insurance coverage due to their nature or the risks involved. We do not pack, move, or cover the following under our insurance:

• Odor Chemicals, Color, Flammable Liquids, Cash, Jewelry, Laptops, Personal Files, Hard Drives
• Cigarettes, Vodka, Whisky, Paint, Spray Cans, Spirits, Varnish
• Watches, Kids, Pets, :) Wines, Acid, Tobacco, Fireworks, Firearms, Livestock
• Furs, Perfumery, Foodstuffs, or Perishable Goods

Claims and Notifications

In the event of any damages, breakages, loss, or theft, please notify us in writing within 7 days of your move. We are committed to addressing any claims promptly and fairly.

Delays and Additional Charges

While we strive for timely deliveries, we are not liable for delays in transit beyond our control. Additional charges may apply for:

• Waiting Time: Between 17:00 – 19:00 - £200.00 Total
• Emergency Storage: In the event of failure to obtain keys for the new house
• Disposal of Unwanted Items: Non-declared items
• Change of Address: Fuel cost and mileage difference

Why Choose RelayMovers?

• No Small Prints: We believe in complete transparency with no hidden terms or conditions.
• True Assurance: Our insurance policies offer real protection, ensuring your peace of mind.
• Fair and Sincere: Our terms and conditions are crafted with fairness for both us and our customers.