No small prints, no invisible penalty lines, no convenience at your expense. Our job is to honestly and genuinely advise you and carry out services in a manner that works well in your best interest. Your role is to give us all the information needed to accurately and precisely tailor-make the quote for your needs. True, substantial assurance, not just invisible insurance that is hard to reach.
1. Terminology:
1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor. Any reference in these conditions to “you” is a reference to the Customer. Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A. “Goods” means the goods being removed and/or stored.
2. Quotations
2.1 Quotations are fixed and the price changes if you require additional services apart from what was initially agreed at the time of booking the contract. Charges would be quoted on the service day as required. Additional charges outlined below:
2.2 Waiting time charges between 17:00 – 19:00.
A) Emergency storage charges in the event of failure to obtain keys for the new house.
B) Disposal of unwanted, non-declared items during the conducting of services agreed.
C) Change of address (Fuel cost, mileage difference greater than 10 miles from the collection or the delivery address initially given, floor surcharge, more labor hours).
2.3 Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles. Examples include countryside roads, cottages, barns, trees, bridges, road barrier height restricting bars, weak bridges, etc.
2.4 The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration or additional manpower. Examples include narrow doors, narrow side alleyways, extensions, loft conversions, banister rails, narrow landing, removal of double glazing windows, PVC doors, removal of heaters, lightings, or fixtures i.e. electrician, gas person, etc.
2.5 Any parking or other fees or charges that we have to pay in order to carry out services on your behalf. Examples include toll charges, building parking restriction, vehicle wheel clamps, lift services, etc.
3. Excluded Properties
3.1 For safety and hygiene, the following items are not packed, moved, or covered in the quotation or the insurance: Odor chemicals, color, flammable liquids, cash, jewelry, laptop, personal files, hard drives, cigarettes, vodka, whisky, paint, spray cans, spirits, varnish, watches or hard drives, kids, pets, aged wines, tobacco, fireworks, firearms, livestock, furs, perfumery, foodstuffs, perishable goods, gas bottles, fish, etc.
3.2 We do not take up or lay fitted floor coverings.
3.3 We do not dismantle or assemble unit or system furniture (flat-pack), fitments, or fittings.
3.4 We do not disconnect or reconnect appliances, fixtures, fittings, or equipment.
4. Customers Responsibility
4.1 Declare to us the value of the goods being removed and/or stored.
4.2 Be present or represented throughout the duration of services.
4.3 Take all reasonable steps to ensure that nothing should be removed or is left behind and nothing is taken away in error.
4.4 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
4.5 Take responsibility to pack and transport items mentioned in clause 3.1 above.
4.6 Provide and keep us updated with a contact address and two mobile numbers for correspondence during removal transit and/or storage of goods.
4.7 We accept no responsibility for loss or damage to goods after they are delivered into a self-storage facility after we have departed from the facility and handed all keys and codes to you as the customer and if the goods are subsequently handled by another party.
4.8 It is your responsibility to give us all the information related to your moving and property requirements.
4.9 It is your responsibility to close doors and windows as our crew don’t take responsibility for keys, fobs, codes, or the property.
4.10 It is your responsibility to pay for the services with enough funds. We accept transfer, card, and cash.
4.11 It is your responsibility to give us 5 days minimum notice to change the removal date, services, or if you need access to the goods while they are in storage.
4.12 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs, or additional charges that may arise from failure to discharge these responsibilities.
5. Ownership of the Goods
5.1 It is your responsibility to appoint a maximum of 1 person as the ‘customer’ with decision-making power to avoid damages, confusion, or loss of items. The goods to be removed are the sole property of the customer and the customer or the partner or ex-partner would later claim for a missing item.
6. Postpone or Cancellation
6.1 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:
More than 5 days before the removal was due to start: No charge.
Less than 5 days before the removal was due to start: 50% of the deposit paid.
On the day the work starts or at any time after the work commences: 50% of the total removal charge.
7. Payments for Services
7.1 All payment for services must be as cleared funds in advance of the date services conducted by 13:00.
7.2 Card payments take up to 5 days to clear and are subject to 2.5% surcharge of the total amount.
7.3 On the move date the payable method is Bank Transfer, or cash.
7.4 You may not withhold any part of the agreed price on the move date. Additional surplus services added on the move date would be billed separately and damages, breakages or insurance claims are not a valid excuse to withhold money for the services already rendered.
7.5 Any payment queries must be directed to head office prior to payment on the day, removal staff do not have the facility or authorization to amend quotations or sums due.
7.6 We have the right to charge a reasonable administration charge in the event that a customer who has not paid all sums upon delivery cannot subsequently be contacted.
7.7 All due payment must be cleared at the end of each day even if additional service or deliveries have to be continued into another day.
7.8 Failure to pay for the services would result in additional charges. All due charges for services provided are required to be paid in full by 13:00 on the move day unless otherwise given in writing by us. Failure of payment will be prosecuted; details will be gained through all necessary methods and resources to prosecute the individual responsible.
7.9 We have the right to take your goods, store, charge all the costs involved in this procedure, and only deliver back if the payment has been made in full including delivering back costs. In the case of late payment, interest will be charged at the rate of 12.25%. Under the provisions of “The Late Payment of Commercial Debt, (Interest) Act 1998". Information will be forwarded to debt collectors, bailiff will be sent if required, will also be blacklisted. Holding any due payment will also invalidate any insurance cover according to our terms and conditions.
9. Our Liability for Loss or Damage
9.1 In the event of our negligence or breach of contract resulting in loss or damage to your goods, we will pay you up to a maximum of £100,000 in total.
9.2 We are not liable for loss or damage caused by fire or explosion, unless we have been negligent.
9.3 We shall not be liable for damage to premises or property other than goods submitted for removal and/or storage.
9.4 We shall not be liable for delay or failures to provide the services under this contract as a result of matters outside our control, including adverse weather conditions, road conditions, or third-party intervention, etc.
9.5 If the value of your goods in total exceeds £100,000, we strongly advise you to arrange separate insurance cover.
9.6 In respect of claims for damage to vehicles, our liability shall be limited to the reasonable cost of repairing or replacing the damaged part(s).
9.7 Our liability shall be reduced to reflect the age, wear and tear, and depreciation of the goods.
9.8 We shall not be liable for any loss or damage caused by inherent vice, natural deterioration, vermin, infestation, or any third-party action.
9.9 In the event of a claim for loss or damage, you must notify us in writing within 7 days of the date of removal or delivery.
10. Insurance Option
10.1 The Insurance Option is available upon request and subject to additional cost. If you choose the Insurance Option, the terms and conditions of the insurance policy will apply.
10.2 You are responsible for arranging your own insurance if you do not choose the Insurance Option.
